FDA provides Support and Maintenance services which sees every SAPS LCRC and FSL Office visited on a quarterly basis by a fulltime FDA Technician to perform preventative maintenance on Equipment that has been supplied in the past.
There is also a 24/7/365 response or service available on the equipment that might become faulty. Any new equipment purchased will be catered for in the same manner for the first 12 months of the warranty period. Thereafter it will become part of the Support and Maintenance service contract. This service entails that units that cannot be repaired on site will be swopped out with a replacement unit and the end user will therefore not be without equipment at any time.